We want you to be completely satisfied with your purchase. Please review the following policy for details on returns, refunds, and exchanges.
1. Our Standard Return Policy
We accept returns for refund or exchange within 14 days of the original delivery date. This applies to all products, including those you no longer want (buyer’s remorse), subject to the conditions below:
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Return Window: 14 calendar days from the date your order was marked as delivered.
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Eligible Condition: Items must be unused, unopened, and in their original packaging with all seals intact. Due to hygiene and safety standards, opened or used hair care and personal hygiene products are not eligible for return or exchange unless defective.
2. How to Initiate a Return (Step-by-Step)
To start your return and receive your Return Merchandise Authorization (RMA) number:
- Submit Your Return Request Here - Return Request Form
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You Can Contact Us: Email our support team at support@aromacurls.com with the subject line: “Return Request – [Your Order Number]”.
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Provide Details: Include your Order Number, the item name(s), and the reason for return.
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Wait for Confirmation: Our team will reply within 2 business days with your RMA number and return instructions.
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Ship the Item: Clearly mark your RMA number on the package and ship to our fulfilment centre (address provided below).
3. Return Shipping Costs and Fees
| Return Reason |
Who Pays Shipping |
Restocking Fee |
|
Buyer’s Remorse (changed mind, ordered wrong size) |
Customer pays return shipping costs. |
None |
| Defective / Damaged / Wrong Item Received |
Aroma Curls provides prepaid return shipping label. |
None |
4. Refunds and Processing
Once your return is received and inspected (usually within 2–3 business days):
- Approved refunds are processed to your original payment method within 15 business days.
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Original shipping fees are non-refundable unless the return is due to our error (defective, damaged, or wrong item).
5. Non-Returnable / Final Sale Items
The following items cannot be returned or exchanged:
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Opened, used, or unsealed personal care products (for hygiene reasons).
- Items marked as Final Sale.
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Gift Cards.
- Items returned more than 14 days after delivery.
Contact Information for Returns
Return Mailing Address (Fulfilment Centre)
Aroma Curls Fulfilment
G-8, Islamabad, Pakistan
